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| Edith Udeagu, C.O.O (NiRA) |
Since 8th February 2017, India based .ng ccTLD Accredited Registrar, DomainKing.ng, has been making life particularly unbearable for its numerous clients in Nigeria. According to the Chief Operating Officer of NiRA, Mrs Edith Udeagu, the organization has not been responding to it's escalated support queries and emails from its clients forwarded to it by the .ng Registry.
She said further that, NiRA had attempted severally since then and is
still trying to contact this registrar via email, telephone, through their
online support system, social media platforms and postal services.
24th January 2017 was the last time this Registrar responded to
the Registry via email.
"Failing to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng signed with the Nigeria Internet Registration Association (NiRA). Also DomainKing.ng’s failure to respond to its registrants is in breach of the obligation a Registrar owes its registrants.
"Some of the complaints via emails and phone calls from the clients of DomainKing.ng borders on payments made via the DomainKing.ng website/platform without service being rendered by DomainKing.ng."
Consequently, Mrs Udeagu said that, "whilst considering the plight of existing DomainKing.ng clients, the .ng Registry had taken a protective measure to ensure that the DomainKing.ng platform is temporarily not available for more Nigerians to make further payments. Further sanctions will be applied against DomainKing.ng by 2nd May 2017 should the company not reactivate/attend/respond to queries/complaints raised by the registrants.
She also added that, "NiRA has sought legal advice and continues to consult its solicitors as events unfold on the matter. Bearing in mind that NiRA is not a hosting company, efforts are on to attend to the various complaints on domain name management services rendered by Domainking.ng."
"Failing to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng signed with the Nigeria Internet Registration Association (NiRA). Also DomainKing.ng’s failure to respond to its registrants is in breach of the obligation a Registrar owes its registrants.
"Some of the complaints via emails and phone calls from the clients of DomainKing.ng borders on payments made via the DomainKing.ng website/platform without service being rendered by DomainKing.ng."
Consequently, Mrs Udeagu said that, "whilst considering the plight of existing DomainKing.ng clients, the .ng Registry had taken a protective measure to ensure that the DomainKing.ng platform is temporarily not available for more Nigerians to make further payments. Further sanctions will be applied against DomainKing.ng by 2nd May 2017 should the company not reactivate/attend/respond to queries/complaints raised by the registrants.
She also added that, "NiRA has sought legal advice and continues to consult its solicitors as events unfold on the matter. Bearing in mind that NiRA is not a hosting company, efforts are on to attend to the various complaints on domain name management services rendered by Domainking.ng."
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